Customer Service

Designed on the Sunshine Coast our beautiful beach umbrellas have been made to the highest quality standards.

Featuring lightweight powder coated aluminium and poly canvas that is UV50+ rated, our umbrellas are designed to take you through many summers.  

Shipping + Pricing

Our pricing listed is in AUD and includes free shipping Australia Wide.  

For delivery within Australia, orders will be dispatched Mon-Fri within 3 days of your order being placed.  Please allow 3-5 days delivery for metro areas and 5-7days for rural locations.  Your order will be updated with a tracking number once information is received from the courier.   Please note we do not deliver to PO Boxes.

For international orders, shipping will be calculated at checkout.   Citizens of the Sun holds no responsibility for additional customs charges or taxes which may be enforced on arrival.

Pre-Orders

The date of delivery is approximate and we cannot guarantee a particular date of arrival.   You will be notified of any major changes to the approximate delivery date.

Returns + Refunds

Citizens of the Sun do not offer refunds due to change of mind.  We will only offer a refund if the product is faulty beyond repair  or an alternative product is unavailable for exchange. 

If you receive a faulty product please contact us at hello@citizensofthesun.com.au within 7 days of receiving your product.  We will request photos of the damage to be attached to your email.  We endeavour to arrange a replacement or refund as soon as possible once the item is received and assessed.  Please ship the faulty item back in its original packaging with all tags in place.  

Citizens of the Sun do not take any responsibility for damage caused by misuse or in transit.

For return requests please contact us at hello@citizensofthesun.com.au